Terms of Use

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Proprietary Rights

While The Snell Group provides the information contained on the web site to anyone visiting, all materials contained on this web site, including postings by others on IRTalk.com, are subject to copyright, trademark and trade name protection laws. You may not distribute the text or graphics to others without the express written permission of The Snell Group, and/or the owner of the information. Also, you may not "mirror" this information or include it on your own server or documents without our permission. Provided you obtain prior written permission from The Snell Group, you are welcome to duplicate, store, and print copies of all information provided here for personal use, with the understanding that The Snell Group retains the property copyright, trademark and tradename on all media, including video, audio, text, graphics and photographs. You are of course allowed (and encouraged!!) to reference hypertext documents on this site from your own documents. To those who post information to this site, The Snell Group is not responsible for copyright infringement.

Disclaimer Information

The Snell Group provides information on this site as a service to our customers and the infrared thermographic community at large, and reserves the right to change the contents of the information without notice. Efforts have been made to ensure that the information contained on this site is correct, accurate and up-to-date; however The Snell Group is not liable for the accuracy, completeness, and/or reliability of the contents of the information provided herein. In no way does The Snell Group endorse any of the comments made in the various interactive forums, such as the IRTalk.com Messageboards. Information is provided on an "as is" basis. No liability whatsoever is accepted for any damage caused by the use of this information. Also, this site may be linked to other sites that are not owned or maintained by The Snell Group. We are not responsible for the content, security, or use of information you obtain from those sites. The inclusion of a link to other sites does not imply a recommendation or sponsorship of the sites. The Snell Group disclaims any liability for those links. Additionally, The Snell Group cannot guarantee that any electronic commerce is secure.

Security

The Snell Group has taken reasonable steps to make your electronic commerce transactions with us a safe experience. A Thwate SSL certificate is utilized. Our web site is hosted on dedicated servers located in a secure datacenter. Physical access is strictly limited to datacenter personnel only.

Privacy

When you visit our website, The Snell Group obtains customer information from you. Some information is provided by you to us voluntarily. This is personally identifiable information like your name, address, telephone number, e-mail address, and credit card number. We do not release, sell or otherwise distribute this personally identifiable information of our customers, unless we are commanded to by legal process.

When you visit our site, other information we may receive includes an IP address, domain name, web page, the length of time at our site, portions of our site visited, and transaction information. The Snell Group may use this information for any lawful purpose including to customize our site, improve user experience, and provide you with notice of products or services we believe may be of interest to you.

Some of the information we obtain is from the use of "cookies". A cookie is a small file stored on your computer at our direction to give you a unique ID number. Cookies do not contain any personally identifiable information, nor can they be read or accessed from any other websites. If you refuse cookies with your browser, you may view and enjoy the site, but will not be able to complete any e-commerce with us due to shopping cart configurations.

As described above, The Snell Group will not disclose personally identifiable information to third parties. The exception to that rule is we may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, postal delivery, and credit card processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

The Snell Group reserves the right to change or amend this privacy policy as needed without any prior notice.

"In-Person" Course Cancellations and Refunds

Payment is due in full 10 days before the start of all courses. The Snell Group accepts checks, money orders, bank drafts, AMEX, Visa and MasterCard. Purchase Orders are accepted with approved credit. Until payment is received, a student is not guaranteed a seat in a class.

If a student cannot attend the course, a substitute may be sent at no additional cost. If the student cancels greater than one week before the start of a class, The Snell Group will refund their payment minus a $50 service fee or will transfer them to another Snell Group course. If a student cancels less than one week before the course, The Snell Group will refund their payment minus a $150 service fee. For cancellations within three days of the start of a course, or if a student does not show up at the course, there is no refund.

Regardless, we guarantee our work. If after attending a course and applying the new techniques you learned in our program, you feel that the course was not of value, we will refund your tuition.

Online Course Cancellation & Refunds

It is your responsibility to ensure that you have chosen and enrolled in the correct course. Please make sure that you have carefully read and reviewed the course description and that you have allotted and scheduled an appropriate amount of time to take the course(s) you enrolled in.

It is also your responsibility to ensure that the WebEx platform correctly works on the computer you will use to access the course. This is done by accessing the sample at http://www.thesnellgroup.com/webextest before purchasing a course.

The types of issues that will not be considered for a refund include: technology-related issues such as poor ISP performance; unexpected issues with your time allotment to take the course; selecting and accessing the wrong course; and accessing the course and changing your mind about taking the entire course.

A refund is available only if you do not access the course at all. If it has not been accessed, a 100% refund is available and your credit card account will be credited. In order to qualify for refund consideration, you must contact us with a full explanation within three business days of purchase. If the course has been accessed, there will be no refund available. In extremely rare cases your extenuating circumstances may entitle you to a refund. Please contact us within three business days of purchase, with a full explanation of your situation, and we will consider it on a case-by-case basis.

Any and all disputes arising out of use of this website will be subject to the law and jurisdiction of the courts of Vermont, USA.